SFO and Air New Zealand Responds

It looks like justice is imminent for my dog friends. SFO responded first offering profuse apologies but saying all they could do is contact Air New Zealand and ask them to deal with the problem. Next came a note to Tails of the City (who excerpted the tail of Doug, Higgons, Molly, and Brissie). United continues to be the spawn of Satan (I still haven’t recovered from my trip 10 years ago) delivering crickets instead of at least a note of sympathy.

You can read the Air New Zealand note below.

Justice for the little guy always puts a tear in my eye.

Howard Out!

Hi Amelia,

We deeply apologize to Doug, Higgons, Molly, and Brissie for the inconvenience and heartache they recently experienced. Air New Zealand takes traveling with pets very seriously and we are investigating this incident. We understand how emotional flying is for both the owners and animals, and we will do everything we can to correct the situation. Can you please provide Doug’s contact details?

All the best, Sarah

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About shana

Shana Mahaffey lives in San Francisco, California, in part of an Edwardian compound that she shares with an informal cooperative of family, friends, and five cats. She’s a survivor of catechism and cat scratch fever, and is a member of the Sanchez Grotto Annex, a writers’ co-op. She welcomes all visitors to her website and is happy to meet with book groups in-person or in cyberspace (phone/webcam/the works).
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